A fair refund policy
Last updated: July 5, 2026
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want you to feel that way, so our refund policy is simple: if you're ever unhappy with SignupView for any reason, email support@signupview.com and we'll take care of you.
Just have a question about billing or how something works? The assistant in the bottom-right corner (when you're signed in) answers instantly — refund requests themselves always go to a human.
Examples of full refunds we'd grant
- If you were just charged for your next month of Pro but you meant to cancel, we're happy to refund that extra charge.
- If you forgot to cancel a couple of months ago and you haven't used SignupView since, we'll refund those back months. No problem.
- If you tried Pro for a month or two and it just wasn't for you, you can have your money back.
Examples of partial refunds or credits we'd grant
- If you forgot to cancel a year ago and there's been activity on your account since, we'll look at your usage and work out a fair partial refund.
- If you paid for a year up front but stopped using SignupView partway through, we'd consider a prorated refund for the unused months.
- If we had extended downtime, or you emailed support and it took us days to get back to you, we'd offer a credit.
Get in touch
Almost everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you're happy.
Adapted from the Basecamp open-source policies, used under CC BY 4.0.